True Blue Voice India Pvt Ltd is an authorized distributor for Plantronics in India, the global leader of headset solutions.
True Blue Voice is also an exclusive distributor in South India for Siemens Gigaset range of cordless phones. In the Asian sub – continent we have our presence in India, Sri Lanka & Bangladesh. In the Middle East we are present in Dubai, UAE.
Vox Spectrum Software Solutions is a leading provider of voice logging products and solutions in the voice communication domain.
Vox Spectrum provides technology for capturing and recording voice communication for various industry verticals. The DGVox series of Voice Logging and Recording Systems is a market leader in several countries.
The Customer:
A large telephone carrier with 4 million subscribers, offering the full range of telecommunication services such as PSTN, GSM & Satellite Telephony.
The Challenge:
The customer has three call centers which handle all calls for services & complaints from subscribers. These centers are widely dispersed from the headquarters location. The customer uses DGVox call recording solutions at these call centers; however they required access to the voice files at the central headquarters for quality monitoring.
The Solution:
DGVox has a built- in feature that allows stacking of several units to scale to deployments that need more than 128 lines. This feature is available only with a LAN for security reasons.
Vox Spectrum extended this feature to allow the customer to virtually stack the units. The individual DGVox units were connected to each other over highly secure high speed communication lines.
The customer saw a single interface to all DGVox units in all locations, and this provided a convenient administrative tool.