• strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Declaration of content_handler_field::options() should be compatible with views_object::options() in /usr/home/voxspectrum/public_html/Voxspectrum/sites/all/modules/cck/includes/views/handlers/content_handler_field.inc on line 208.
  • strict warning: Declaration of views_handler_filter::options_validate() should be compatible with views_handler::options_validate($form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/handlers/views_handler_filter.inc on line 589.
  • strict warning: Declaration of views_handler_filter::options_submit() should be compatible with views_handler::options_submit($form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/handlers/views_handler_filter.inc on line 589.
  • strict warning: Declaration of views_handler_filter_boolean_operator::value_validate() should be compatible with views_handler_filter::value_validate($form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/handlers/views_handler_filter_boolean_operator.inc on line 149.
  • strict warning: Declaration of views_plugin_row::options_validate() should be compatible with views_plugin::options_validate(&$form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/plugins/views_plugin_row.inc on line 135.
  • strict warning: Declaration of views_plugin_row::options_submit() should be compatible with views_plugin::options_submit(&$form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/plugins/views_plugin_row.inc on line 135.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Declaration of views_plugin_style_default::options() should be compatible with views_object::options() in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/plugins/views_plugin_style_default.inc on line 25.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Declaration of views_handler_filter_term_node_tid::value_validate() should be compatible with views_handler_filter::value_validate($form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/modules/taxonomy/views_handler_filter_term_node_tid.inc on line 303.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Declaration of views_handler_argument::init() should be compatible with views_handler::init(&$view, $options) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/handlers/views_handler_argument.inc on line 745.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
Vox Spectrum provides Customer Identification Capabilities to a Satellite Broadcaster

The Customer
A leading satellite television distributor who provides pay television, interactive & digital services across Europe, the Middle East and North Africa.

The Challenge
The customer has a call centre which handles subscribers’ calls for activation, service level changes and deactivation. However, some subscribers later denied requesting these services.
The customer wanted a solution where the subscriber’s request would be recorded, as well as uniquely identified with the subscriber’s identity.

The Solution
A customized version of the software was specifically developed for this customer. Subscribers were first directed to the IVRS, where they were prompted to enter their subscriber card number. This was captured by the IVRS system and passed onto DGVox.
DGVox associated this number with the call recording, enabling the customer to easily identify and playback on request calls from subscribers that were disputed.