True Blue Voice India Pvt Ltd is an authorized distributor for Plantronics in India, the global leader of headset solutions.
True Blue Voice is also an exclusive distributor in South India for Siemens Gigaset range of cordless phones. In the Asian sub – continent we have our presence in India, Sri Lanka & Bangladesh. In the Middle East we are present in Dubai, UAE.
Vox Spectrum Software Solutions is a leading provider of voice logging products and solutions in the voice communication domain.
Vox Spectrum provides technology for capturing and recording voice communication for various industry verticals. The DGVox series of Voice Logging and Recording Systems is a market leader in several countries.
The Customer
A leading satellite television distributor who provides pay television, interactive & digital services across Europe, the Middle East and North Africa.
The Challenge
The customer has a call centre which handles subscribers’ calls for activation, service level changes and deactivation. However, some subscribers later denied requesting these services.
The customer wanted a solution where the subscriber’s request would be recorded, as well as uniquely identified with the subscriber’s identity.
The Solution
A customized version of the software was specifically developed for this customer. Subscribers were first directed to the IVRS, where they were prompted to enter their subscriber card number. This was captured by the IVRS system and passed onto DGVox.
DGVox associated this number with the call recording, enabling the customer to easily identify and playback on request calls from subscribers that were disputed.