True Blue Voice India Pvt Ltd is an authorized distributor for Plantronics in India, the global leader of headset solutions.
True Blue Voice is also an exclusive distributor in South India for Siemens Gigaset range of cordless phones. In the Asian sub – continent we have our presence in India, Sri Lanka & Bangladesh. In the Middle East we are present in Dubai, UAE.
Vox Spectrum Software Solutions is a leading provider of voice logging products and solutions in the voice communication domain.
Vox Spectrum provides technology for capturing and recording voice communication for various industry verticals. The DGVox series of Voice Logging and Recording Systems is a market leader in several countries.
Timna Electronics and Telecommunications is a Vox Spectrum company based in Riyadh, KSA, with sister companies in Dubai and Sharjah, UAE.
Since our foundation in 1983, we’ve expanded to become a large corporation spanning several countries in the Middle East, from Oman to Kuwait to Lebanon and Jordan.
Mack Telecom is ranked among the top five telecommunication engineering service providers in India.
Mack Telecom provides Total Engineering Services to Telecom Service Providers and Turnkey Operators.
The Customer:
Siemens Information systems Ltd. (SISL) is a leading “Systems Integrator and Total Solutions Provider” offering high end consultancy in areas like Healthcare, Telecommunications, Manufacturing, Utilities to name a few.
The Challenge:
SISL had developed an Emergency response system for a state police force. The product involved management of the entire operations of the emergency response services. SISL had developed the entire software requirement with the exception of the integrated voice logger and they had invited Vox Spectrum to address this need.
In this requirement the system would be totally controlled by the Siemens software. Operators had the discretion to enable or disable recording of the call. There were customer parameters from the Siemens system that needed to be stored along with the call. Further Siemens wanted all data stored in their central Oracle database.
The Solution:
Vox provided a 32 channel digital/ analogue hybrid system that recorded calls to the agents automatically. As the call was being recorded the Siemens software wrote the custom parameters for the DGVox system. When the call was transferred to the dispatcher, the dispatcher had the option to continue or end the recording of the radio conversations.