• strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Declaration of content_handler_field::options() should be compatible with views_object::options() in /usr/home/voxspectrum/public_html/Voxspectrum/sites/all/modules/cck/includes/views/handlers/content_handler_field.inc on line 208.
  • strict warning: Declaration of views_handler_filter::options_validate() should be compatible with views_handler::options_validate($form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/handlers/views_handler_filter.inc on line 589.
  • strict warning: Declaration of views_handler_filter::options_submit() should be compatible with views_handler::options_submit($form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/handlers/views_handler_filter.inc on line 589.
  • strict warning: Declaration of views_handler_filter_boolean_operator::value_validate() should be compatible with views_handler_filter::value_validate($form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/handlers/views_handler_filter_boolean_operator.inc on line 149.
  • strict warning: Declaration of views_plugin_row::options_validate() should be compatible with views_plugin::options_validate(&$form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/plugins/views_plugin_row.inc on line 135.
  • strict warning: Declaration of views_plugin_row::options_submit() should be compatible with views_plugin::options_submit(&$form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/plugins/views_plugin_row.inc on line 135.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Declaration of views_plugin_style_default::options() should be compatible with views_object::options() in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/plugins/views_plugin_style_default.inc on line 25.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Declaration of views_handler_filter_term_node_tid::value_validate() should be compatible with views_handler_filter::value_validate($form, &$form_state) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/modules/taxonomy/views_handler_filter_term_node_tid.inc on line 303.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Declaration of views_handler_argument::init() should be compatible with views_handler::init(&$view, $options) in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/handlers/views_handler_argument.inc on line 745.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.
  • strict warning: Non-static method view::load() should not be called statically in /usr/home/voxspectrum/public_html/Voxspectrum/modules/views/views.module on line 879.

The Customer:

RSA, one of the world’s leading multinational insurance groups, employs around 23,000 people, serving 17 million customers in around 140 countries.  Focusing on general insurance that delivers strong, profitable performance, even in the most challenging market conditions. 
 
The Challenge:

At RSA, it was mandatory to capture all the voice communications of their customer support agents operating from multiple floors at their Dubai office. Our solutions has to capture agents voice along with their ID’s, skill group etc., integrating with their contact center platform by Avaya.

The Solution:
Vox Spectrum analyzed the customer’s requirement and installed DGVox voice logging solutions for their Avaya contact center platform to capture the voice and other required details, intended to monitor the quality of  their customer support agents and to use it for training purpose.
 
DGVox is a certified solution for Avaya contact center platform that are scalable, reliable and secure. Through this direct integration with Avaya platform, DGVox is able to capture and analyze all relevant information required by the customer including call details and agent details.

With rich user interface, DGVox application allows the user to access the options like search and play back, based on captured call details.