True Blue Voice India Pvt Ltd is an authorized distributor for Plantronics in India, the global leader of headset solutions.
True Blue Voice is also an exclusive distributor in South India for Siemens Gigaset range of cordless phones. In the Asian sub – continent we have our presence in India, Sri Lanka & Bangladesh. In the Middle East we are present in Dubai, UAE.
Vox Spectrum Software Solutions is a leading provider of voice logging products and solutions in the voice communication domain.
Vox Spectrum provides technology for capturing and recording voice communication for various industry verticals. The DGVox series of Voice Logging and Recording Systems is a market leader in several countries.
The Customer:
RSA, one of the world’s leading multinational insurance groups, employs around 23,000 people, serving 17 million customers in around 140 countries. Focusing on general insurance that delivers strong, profitable performance, even in the most challenging market conditions.
The Challenge:
At RSA, it was mandatory to capture all the voice communications of their customer support agents operating from multiple floors at their Dubai office. Our solutions has to capture agents voice along with their ID’s, skill group etc., integrating with their contact center platform by Avaya.
The Solution:
Vox Spectrum analyzed the customer’s requirement and installed DGVox voice logging solutions for their Avaya contact center platform to capture the voice and other required details, intended to monitor the quality of their customer support agents and to use it for training purpose.
DGVox is a certified solution for Avaya contact center platform that are scalable, reliable and secure. Through this direct integration with Avaya platform, DGVox is able to capture and analyze all relevant information required by the customer including call details and agent details.
With rich user interface, DGVox application allows the user to access the options like search and play back, based on captured call details.